Blog - The 180 Spin

Wednesday, October 13, 2010

180 Follows Through

Today one of our client specialists called a customer (Cindy) to make sure her supplies got to her okay. She has been cathing since she was 3 months old and she’s almost 44 years old now. She said she has never had a company call her to make sure she got her shipment and to see if she had any questions and thought that it was wonderful that we did that.  It is just one of the things 180 Medical insists on doing as part of our service to the customer. 

We do this for a few reasons:
-          UPS is great, but sometimes things happen.  We want to make sure you receive your catheter supplies when you’re supposed to and if you don’t we make arrangements so you do!

-          We want to make sure you received the catheter supplies that you were expecting and that it works for you.  If you don’t like a catheter product like you thought you would we’ll ship you a new product and pay to get the product you didn’t like sent back to us.  No problem!

Labels: , ,

Wednesday, October 6, 2010

The 180 Spin - About Catheters?!

You may be thinking why in the world is a catheter company starting a blog? Well, there are several reasons.  One of our goals is to help educate our customers on everything there is to know about catheters and related topics such as insurance questions, different types of catheters, how to help prevent catheter-associated urinary tract infections (CAUTIs), etc. We take great pride in our customer service and we hope you’ve experienced it first hand, but there may be some questions you may not have even thought to ask that you might find the answer to here. 

Also, we would like to allow everyone to get to know us and our company on a more personal level. After all, one of the most important things to us is the relationships that we form with our customers, employees, and vendors. You will get a look at how great our company culture really is at 180.

So as always please feel free to contact us with any comments or questions.  We’re looking forward to getting this blog up and running so stay tuned!

Kier R.
Marketing Manager

Labels: ,

Monday, September 13, 2010

Our Founder's Story

In 1994, I was injured in a motocross accident that left me paralyzed from the T-7 vertebrae down. In an instant, my whole world changed forever. Once I left the rehabilitation facility and transitioned back to living at home, I faced all kinds of new challenges and problems I’d never encountered before. As some of you may know, adjusting to the reality of life in a wheelchair is extremely difficult. And, as if adjusting to new life wasn’t hard enough, dealing with constant urinary tract infections that first year was almost too much to handle.

Fortunately, I met some good friends, also in chairs, who opened my eyes to a universe of products like closed system catheter kits, which are specifically aimed at reducing the occurrence of UTIs. When I started using these products, my body was no longer fatigued all the time from fighting infection; I didn’t have to clean and reuse my catheters; and I regained a lot of independence and confidence. I felt like my life had been turned around! Not long after that, I decided to create a company with the sole purpose of getting these products to other people in similar situations so their lives could be turned around too.

180 Medical’s mission is to provide education, unparalleled service, and a wide variety of quality products. We are also a proud sponsor of the Christopher & Dana Reeve Foundation – you can obtain your urological supplies through our company, confident in knowing that a portion of the proceeds goes toward finding a cure and improving the quality of life for people living with paralysis.

I’d like to invite you to give us a call to find how 180 Medical can serve in turning your life around.

Todd Brown
Founder & CEO


Please visit our website or call us at 877.688.2729 and us make your life easier. Forget going to the pharmacy! Your insurance could pay for your catheters - let us check! We bill Medicare, Medicaid and most private insurance. We offer closed system catheter kits, intermittent catheters, and hydrophilic catheters. We carry all the top manufacturers like Bard, Coloplast, Mentor, Astra Tech, Hollister, Rochester, and Apogee. Call today and one of your customer consultants will help you find the best catheter that works for you.

Why Use 180 Medical for your catheters?

180 Medical is one of America's fastest growing "Nationally Accredited" providers of sterile use catheters, urologic and disposable medical supplies. We are dedicated to meeting the supply needs of customers with chronic medical diagnosis such as Spinal Cord Injuries, Multiple Sclerosis, Transverse Myelitis, and Spina Bifida.

180 Medical is networked with thousands of Health Plans, Insurance Networks, State Medicaid's, and of course, Medicare. 180 Medical maintains the highest standards in the Medical Supply industry meeting the strict requirements of the Accreditation Commission for Health Care, Inc. and we would appreciate the opportunity to earn your business. 
Customers of 180 Medical enjoy the following benefits:

-Have your phone call answered by a real person; no annoying automated system that delays your ability to speak directly with an customer consultant
-180 Medical bills private insurance, Medicare, and Medicaid directly
-180 Medical will work with your physician or case manager to obtain all necessary medical documentation
-No more trips to the pharmacy as all products are delivered discreetly to your front door
-Multi-lingual persons on staff to meet the language needs of our Spanish speaking population as well as four other Asian languages
-The most complete selection of urologic medical supplies in the country from all of the top manufacturers to include: Bard, Mentor, AstraTech, Rusch, Kendal, Rochester, Coloplast, and Holister

180 Medical is a company founded by and an employer of persons with spinal cord injuries. As such, our ability to help customers transition from the hospital to daily life is unsurpassed in this industry. Small things can make a difference. Quite often, new customers wish to talk with staff members who know personally the anxieties that face newly injured customers; a person who speaks from personal experience on how to properly use supplies or reduce infections. Our customer education, prevention measures, and counseling clearly set us apart from other companies in the industry.